Refund policy
Refund Policy
Last updated: 10/6/2025
Thank you for shopping at Blue Ridge Popcorn Company! We take pride in crafting high-quality gourmet popcorn and want you to be completely satisfied with your order. Because our products are perishable food items, our refund policy is as follows:
📦 All Sales Are Final
Due to the nature of our products, we do not accept returns or exchanges. However, we are committed to customer satisfaction and will work with you to resolve any issues.
🚨 Damaged or Incorrect Orders
If your order arrives damaged, is missing items, or you receive the wrong product, please contact us within 3 days of delivery with the following:
- Your order number
- A description of the issue
- Clear photos of the product and packaging (if applicable)
📧 Email: info@blueridgepopcornco.com
📞 Phone: (540) 459-2025
Once we review your claim, we may offer a replacement, store credit, or refund, depending on the situation.
📦 Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as "delivered" by the carrier. Please ensure your shipping address is secure. If you suspect your package was stolen, we recommend filing a claim with the delivery service.
❌ Non-Refundable Situations
We do not issue refunds or replacements for the following:
- Personal taste preferences
- Ordering errors, such as incorrect shipping address or product selection
- Shipping delays caused by weather conditions or carrier issues
- Heat damage from high temperatures during transit — please consider weather conditions before placing your order
Thank you for understanding our policy and supporting our small business!
💬 Contact Us
If you have any questions about your order, please don’t hesitate to reach out to us at info@blueridgepopcornco.com or (540) 459-2025. We appreciate your support and look forward to serving you again!